General information

 

Hotspot-design.eu

Nordic V. T. Tankred

CVR DK 2788 5489

Bjornemosen 44

6400 Sonderborg

Denmark – DK

m@hotspot-design.eu

+4560546092

Established 2004

 

Payment

You can choose between the following forms of payment: VISA, MASTERCARD, or PayPal

PayPal is a form of safe online payment where credit information is not passed on to the seller.

Payments via VISA and MASTERCARD are managed by Stripe on secure connections.

 

Delivery

Delivery of your merchandise cost:


- euro 8,00 up to 1 kg (2 t-shirts or one sweat or one jacket)
- euro 10,00 above 1 Kg (maximum cost)

 Estimated delivery time is 2-5 days. If a piece of merchandise has not been received by the customer within 10 days, please contact customer service at m@hotspot-design.eu

 Please note that there may be circumstances outside of our control, which can delay shipping. These may be:

Our receiving of a wrong delivery address.

Your order not arriving in time, due to e.g. customs or any other occurrence, which is not the responsibility of hotspot-design.eu

 

 

Duty/VAT

If you live in a country outside of the E.U. you buy these duty free. But your goods might be declared in a custom in your country. It is the obligation of the customer to investigate any duty, VAT, and fees payable on the merchandise before ordering.

 

Cookies

The website uses “cookies”, which is a text file saved to your computer, smartphone, etc. for the purpose of recognizing it, remembering settings, do statistics, and target advertising. Cookies cannot contain harmful code, such as.

It is possible to delete or block cookies.

You can do this in your browser. E.g. Internet Explorer, if you access the menu for “Functions” > “Internet settings” > “Delete cookies”



At www.hotspot-design.eu, we use cookies for the purpose of optimizing our website and its functions.


You always have the option of deleting cookies from your computer. One way to do this is as follows: In Internet Explorer 5.X, cookies are found under the menu for "Functions" -> "Internet settings" -> "Delete cookies 


www.hotspot-design.eu uses log statistics for optimizing the website and its functions. 

 

If you change your mind about your purchase (right of return) / right of complaint – NON-EU

If you, as a customer, live outside of the EU, you basically have no option to change your mind about your purchase. In the unlikely case that there is a discrepancy between the merchandise and what is written on the homepage, we will find a solution to the problem.

In case you find the product defect, please contact us via info@hotspot-design.eu. We may ask you to submit documentation in form of photos for our email.

Based on our assessment of the case, you will either be able to receive a discount in the price, receive a new item, or get your money back.

 

 If you change your mind about your purchase (right of return) – EU

You have a 14-day right of return when you do business with us and you live in an EU country.

The deadline for return expires 14 days after the day you

a) have received your merchandise

b) physically receive the last piece of merchandise in cases where several pieces of merchandise are ordered in one order and delivered separately

c) physically receive the last shipment or the last piece of merchandise in cases of delivery of merchandise that consists of several shipments or parts

d) physically received the first piece of merchandise in cases of agreements for regular delivery of merchandise over a fixed period (point d is only inserted in case of agreements for regular delivery of merchandise)

 

Within 14 days of receipt, you must notify us if you wish to change your mind about your purchase. The notification must be delivered by mail. In your message, you must notify us expressly that you would like to avail yourself of your right to change your mind about your purchase. You may also choose the option of using our standard withdrawal form and send that with the merchandise you are a returning. You will find it below these terms and conditions.

You may not refuse receipt of your merchandise without also notifying us expressly of this.

 

Returns

You need to return your order to us without undue delay and no more than 14 days after letting us know that you want to change your mind about your purchase. You are responsible for the direct cost involved with returning the merchandise.

When returning it, you are responsible for the safe packaging of the merchandise.

You are responsible for the merchandise for the time of delivery of the merchandise.

Cost of return is expected to amount to know more than about 20 EURO.

 

Merchandise not covered under right of return

The following types of merchandise are not covered under the right of return:

 

1. Delivery of merchandise produced according to consumer specifications or having a clear personal look,

 

2. Delivery of merchandise that can be assumed to deteriorate or expire soon,

 

3. Delivery of sealed merchandise that, for reasons of health or hygiene concerns, is not suitable for return, and where the seal has been broken after delivery,

 

4. Delivery of merchandise that because of its kind is inextricably mixed with other merchandise at the time of delivery,

 

5. Delivery of sealed sound or picture recordings or computer software, where the consumer has broken the seal,

 

6. Delivery of newspapers, periodicals or magazines except for subscription agreements for delivery of such publications,

 

7. Delivery of digital content not delivered through a physical medium, if the creation was started with expressed prior approval of the consumer and the recognition that he or she thereby has lost his or her right of return,

 

8. Merchandise delivered to customers living in a country outside of the EU.

 

You lose your right of return if -

- you break the seal on merchandise which, for health or hygiene reason are not suitable for return.

 

 

The condition of the merchandise when you return it

You are responsible for any depreciation in the value of the merchandise due to handling other than what is necessary to establish the nature, characteristics, and function of the merchandise. In other words – you can test the merchandise in the same way as if you were trying it in a physical store.

If the merchandise has been tested beyond what’s described above, we will consider it used, which means that you, when changing your mind about your purchase, only get back part of or none of the purchase price, depending on the merchantable value of the merchandise.

This means that in order to get back the entire purchase price, you have to do the same thing, you can do in a physical store. You can test the merchandise, but not actually start using it.

 

Refund of the purchase price

If you change your mind about your purchase, you will obviously receive a refund for the amount you paid us. In cases where you are responsible for a depreciation in value, this is subtracted from the purchase price.

If you avail yourself of your right of return, we refund all payments received from you, including shipping charges (although not extra charges incurred because of you choosing a delivery method other than the most inexpensive form of standard delivery, which we offer) without undue delay and in any case no later than 14 days from the date when we receive word of your decision to change your mind about this agreement. We process any such refund via the same payment method as the one you used for the original transaction, unless you expressly agree to something else.

We can delay your refund until we have received the returned merchandise, unless you have submitted evidence prior to this for having returned it.

If you change your mind about your purchase, the merchandise must be sent to:

hotspot-design.eu

Nordic V. T. Tankred

Bjornemosen 44

6400 Sonderborg

Denmark - DK

 

What should I include in the return?

You should enclose a copy of the order confirmation. Processing is faster if you also fill out our form/standard withdrawal form.

Note! We do not accept packages sent C.O.D.

 

If there is something wrong with the merchandise (right of complaint) - EU

Please contact us at info@hotspot-design.eu, if you find that there any merchandise you have received is defective.

The Sale of Goods Act applies to the purchase of merchandise.

When you shop at www.hotspot-design.eu, you obviously have a 24-month warranty. This basically means that you can get the merchandise repaired, exchanged, your money back, or a discount, depending on the situation at hand.

Obviously, the complaint must be legitimate and the defect cannot be the result of unintended use of the product or other conduct causing damage.

 

How soon should I complain?

You must complain within a “reasonable time” after discovering the defect in the merchandise. If you complain within two months of discovering the defect, the complaint will always be timely.

 

We refund reasonable shipping costs

If the complaint is legitimate, we obviously refund your (reasonable) expenses for shipping.

 

Please send the merchandise to:

Please contact us via mail before returning a piece of merchandise.

If you live inside the EU, you will be able to return the merchandise to:

 

hotspot-design.eu

Nordic V. T. Tankred

Bjornemosen 44

6400 Sonderborg

Denmark - DK

 

We need the following information when you send the merchandise to us

When you return the merchandise, please let us know in the greatest possible detail what the problem is.

Note! We do not accept packages sent C.O.D. etc.

Remember that the merchandise must always be returned securely packaged, and remember to get a shipping receipt, so we can reimburse your shipping costs.

 

What we do with your personal information (personal data policy)

In order for you to enter into an agreement with us, we need the following information:

Name

Address

Phone number

E-mail address

 

We register your personal information for the purposes of delivering the merchandise to you.

Personal information is registered with Nordic V. T. Tankred and kept for five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it always happens with your expressed permission, so you are informed about precisely which information is collected and why.

The CEO for Nordic V. T. Tankred has access to the information registered about you.

The individual responsible for data at hotspot-design.eu is T. Tankred.

We do not keep customer information encrypted.

We do not transmit customer information encrypted.

Information submitted to hotspot-design.eu will in no way be delivered or sold to third parties, and we do not register personal sensitive information.

As someone registered with Nordic V. T. Tankred, you always have the right to object to the registration. You also have the right to gain insight into what information is registered about you. These rights are given to you through The Danish Act on Processing of Personal Data and any contact regarding this should be to hotspot-design.eu via e-mail m@hotspot-design.eu.

 

Right to complain

If you want to complain about your purchase, you must contact m@hotspot-design.eu. If we do not succeed in finding a solution, you can complain to the relevant tribunal, as long as the conditions for this have been met.

 

Standard Withdrawal Form - EU

(This form should only be filled out and submitted when the right of return is applied, and if you live in an EU country)

 

- To hotspot-design.eu, Nordic V. T. Tankred, Bjornemosen 44, 6400 Sonderborg, Denmark - DK:

 

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

 

- Ordered on (*)/received on (*)

 

- Name of consumer(s)

 

- Address of consumer(s)

 

- Signature of consumer(s) (only if this form is notified on paper)

 

- Date

 

(*) Delete as appropriate